Terms of Service

Agreement & assent

These Terms of Service (the "Terms") are a legal agreement between you and Voice92, operated by JLPrograms ("Voice92", "we", "us", "our"). By checking the box and clicking "Create my account", and by connecting your phone or otherwise using Voice92, you agree to these Terms and to our Privacy Policy, which is incorporated here by reference. If you do not agree, do not create an account or use the service.

Eligibility & accounts

You must be at least 18 years old and able to enter into a binding contract to use Voice92. You agree to provide accurate signup information (your name, mobile number, carrier, and email), to keep it current, and to keep your login secure. Sign-in is passwordless — a one-time magic link is emailed to you — so anyone with access to your email can access your account. One account per email address. You are responsible for all activity under your account, including anyone you grant shared access to.

What Voice92 does

Voice92 gives you a private number that handles your missed calls. When you connect your phone and miss a call, the call comes to Voice92, the caller can leave a voicemail, and — depending on your plan — we notify you by email, by text with the audio attached, with a transcript, and in your web dashboard. Depending on your plan, features may include missed-call alerts by email or text, a dial-in hotline to hear your messages, one-key call-back, spam blocking, and contacts import. Features may change over time.

Your phone number & carriers

Your Voice92 number is provided to you as part of the service; you do not own or purchase the number, and it is not portable to another provider. Connecting your phone relies on your mobile carrier's conditional call-forwarding, which you enable and disable using the dial codes we provide. Calls, texts, and recordings are carried by third-party telecom providers. We do not control the mobile networks and cannot guarantee that every call or message is delivered.

No emergency services (no 911)

Voice92 is NOT a phone line and does NOT support calls to 911 or any emergency service. Voice92 cannot be used to place outbound calls or to reach emergency responders, and it does not transmit your location to any emergency service. ALWAYS use your regular mobile phone or a traditional phone line for emergencies. Voice92 is not a replacement for your primary telephone service.

Not interconnected VoIP / no E911

Voice92 is not interconnected VoIP or telephone service, and the one-key call-back feature simply bridges a call through a service number using your own phone — it is not phone service and cannot be used to reach 911 or any emergency service.

Text messages & consent

By providing your mobile number and checking the consent box at signup, you agree to receive account-related and voicemail/missed-call text messages (SMS/MMS) from Voice92 at that number. Message frequency depends on your call activity. Message and data rates may apply. Reply STOP to unsubscribe from texts at any time, or HELP for help; we honor STOP and HELP requests and respect opt-outs. Consent to receive texts is not a condition of any purchase. We do not sell or share your mobile number or consent for third-party marketing.

Relay feature & your responsibility as sender

When you or a caller use the relay feature to send a message to a third party, you determine the recipient, content, and timing; you are the sender of that message and are responsible for having consent to message that recipient and for compliance with the TCPA and messaging rules. You will not use relay for marketing, bulk, or unsolicited messaging. You are solely responsible for messages sent through relay under your account, and you agree to indemnify us for claims arising from them as described below.

Voicemails, recordings & recording-consent laws

Voicemails and any texts or voice notes sent through Voice92 are created by you and your callers; you are responsible for that content and for complying with any laws that apply to recording calls or messages in your and your callers' jurisdictions, including one-party and all-party (two-party) consent laws. Do not use Voice92 to record anyone where doing so is unlawful. You represent that you have the rights needed to store and process the content that passes through your account.

Transcription accuracy

Transcripts are generated automatically by speech-to-text technology and may contain errors, omissions, or misinterpretations, especially across languages and dialects. We do not guarantee the accuracy of any transcript. Transcripts are provided for convenience only. Do not rely on a transcript alone for important, financial, legal, or time-sensitive decisions — listen to the original recording.

Acceptable use

You may not use Voice92 to send unsolicited marketing or spam, to harass, threaten, defraud, or impersonate others, to distribute unlawful, infringing, or harmful content, to violate carrier or messaging (A2P/10DLC) rules, or to resell or provide the service to third parties without our permission. You may not attempt to disrupt, reverse-engineer, or gain unauthorized access to the service. We may suspend or terminate accounts that violate these rules, with or without notice.

Plans & pricing

Voice92 offers a Free tier and paid plans at $2.88, $6.99, and $10 per month, as described at signup and on our pricing page. Higher tiers unlock additional capacity and features. Paid features are enabled only after a successful payment and are verified on our servers. We may change pricing, plans, and included features; for material changes we will give reasonable notice before they take effect.

Billing, auto-renewal & refunds

Your subscription automatically renews each month at the listed price until you cancel. You authorize us to charge your payment method on each renewal through our payment processor (Cardknox). Card details are handled by the processor's secure, tokenized fields; we do not store your full card number. You may cancel anytime on the Billing page (the same way you subscribed), effective at the end of the current period. If a recurring charge fails, your account may remain in a short grace period while we retry; if it continues to fail, the account is downgraded while your data is retained. Except where required by law, fees are non-refundable. You are responsible for any applicable taxes.

Cancellation & termination

You may cancel a paid plan at any time from the Billing page; cancellation stops future renewals and takes effect at the end of the current period. You may request deletion of your account and data at any time. We may suspend or terminate the service, or your account, if you violate these Terms, if required by a provider or by law, or upon reasonable notice where possible.

We may change, discontinue, or shut down the service

We may change, limit, suspend, or discontinue Voice92 — in whole or in part — at any time, for any reason or for no reason, at our sole discretion. This includes retiring individual features, taking down the website, transferring the service to someone else, and shutting the service down permanently. NOTICE: if we discontinue the service entirely, we will give at least four (4) weeks' notice before the shutdown date. Notice may be given by any reasonable method we choose — email, text message, a message inside your account, or a notice posted on voice92.com — and notice is effective when we send or post it, whether or not you actually see it, and whether or not your email or phone still works. We may also act immediately and without notice where a provider, carrier, payment processor, or law requires it, or where continuing would be unlawful or commercially impracticable. YOUR DATA: the shutdown date is your deadline. Before that date, you are responsible for downloading anything you want to keep — voicemails, audio, transcripts, and contacts (Upgrade accounts can export everything from the dashboard), and for dialing your carrier's cancel-forwarding code so your calls return to your own phone. On or after that date we have NO obligation to keep, store, back up, migrate, transfer, or return any of your data, and your data (including all voicemails, recordings, transcripts, contacts, greetings, and account information) may be permanently deleted or otherwise lost and will not be recoverable. Your Voice92 number stops working and does not transfer to you or to any other provider. NO LIABILITY: you agree that we are not liable to you or to anyone else for any loss, damage, cost, or claim of any kind arising from our changing, suspending, transferring, or shutting down the service, or from the deletion or loss of data after the shutdown date — including lost messages, lost calls, lost business, lost profits, or missed communications. This applies whether or not you received the notice, and whether or not you had a paid plan at the time.

Your data & deletion

How we collect, use, and protect your information is described in our Privacy Policy. You own your account data and voicemail content. When you delete a voicemail, its audio is removed from active storage; when you delete your account, we remove your associated data within a reasonable period, except where we must retain limited records to meet legal, security, anti-abuse, or billing obligations. See the Privacy Policy for details.

Intellectual property

Voice92, including its software, design, and content we provide (such as built-in greetings), is owned by us and our licensors and is protected by law. We grant you a limited, non-exclusive, non-transferable right to use the service for its intended purpose. You retain rights to the content you and your callers create.

Third-party services & their terms

Voice92 is built on services provided by other companies, and delivering the service means passing your content through them. Voicemail audio is transcribed by Yiddish Labs (Yiddish and Hebrew) and by Google Gemini (English, language detection, and AI assistance); email is delivered by Resend; website usage analytics are provided by Microsoft Clarity; payments are processed by Cardknox; and calls and text messages are carried by licensed telecom providers. BY USING VOICE92 YOU ALSO AGREE TO THE TERMS, ACCEPTABLE-USE POLICIES, AND PRIVACY POLICIES OF THESE PROVIDERS AS THEY APPLY TO THE PROCESSING OF YOUR CONTENT, in addition to these Terms. Their current terms are linked below and may change at any time; you are responsible for reviewing them. Where a provider's terms conflict with ours as to their own processing, theirs govern that processing. These providers are independent companies we do not control. Their availability, accuracy, pricing, and policies are outside our control, and we are not responsible for interruptions, delays, errors, or losses caused by them. We may add, replace, or remove providers at any time without notice. Community content filters (such as NetFree) may also affect how the service works on your connection.

• Yiddish Labs
• Google (Gemini AI)
• Microsoft Clarity
• Resend (email)
• Cardknox (payments)

Availability & no guarantee of delivery

We work to keep Voice92 running reliably, but we do not guarantee uninterrupted or error-free service, and we do not guarantee that any call, voicemail, transcript, text, email, or notification will be delivered, delivered on time, or delivered at all. Delivery may be delayed, missed, or fail for reasons including carrier issues, network filtering, provider outages, or maintenance. Do not rely on Voice92 as your sole means of receiving time-critical communications.

Disclaimers

VOICE92 IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the service will be uninterrupted, secure, error-free, or that any transcript or notification will be accurate or timely.

Limitation of liability

To the maximum extent permitted by law, Voice92 and JLPrograms will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or communications, arising from or related to your use of (or inability to use) the service. VOICE92 IS NOT A GUARANTEED DELIVERY SERVICE. You acknowledge that calls, voicemails, transcripts, texts, and notifications may be delayed, misdelivered, or fail, and you assume the risk of relying on the service for any time-critical or business-critical communication. Our aggregate liability for any claim will not exceed the greater of the amount you paid us in the 12 months before the claim or US $50, except where such limitation is not permitted by applicable law. Nothing in these Terms limits liability for gross negligence, willful misconduct, or anything that cannot be limited under applicable law.

Indemnification

You agree to indemnify and hold Voice92 and JLPrograms harmless from claims, losses, and expenses (including reasonable legal fees) arising from your content, your use of the service, your use of the relay feature, or your violation of these Terms or of any law or third-party rights.

Arbitration & class-action waiver

Please read this section — it affects how disputes are resolved and requires most disputes to be settled by individual arbitration rather than in court. Except for the small-claims and opt-out exceptions below, you and Voice92 agree that any dispute arising out of or relating to these Terms or the service will be resolved by binding individual arbitration administered under the Consumer Arbitration Rules of the American Arbitration Association (AAA) or JAMS, and not in court. You may still bring an individual claim in small-claims court if it qualifies. Disputes will be resolved only on an individual basis; you and Voice92 waive any right to a jury trial and to participate in a class, collective, or representative action. You may opt out of this arbitration and class-action-waiver section by sending us a message at voice92.com/contact within 30 days of first accepting these Terms; if you opt out, disputes are handled by the courts identified in the Governing law section.

Changes to these terms

We may update these Terms, our pricing, and our plans. For material changes we will give notice by email or in-app at least 10 days before they take effect. Continued use after the effective date is acceptance. If you do not agree, stop using Voice92 and delete your account.

Governing law & venue

These Terms are governed by the laws of the State of New York, United States, without regard to its conflict-of-laws rules. Subject to the Arbitration section above, the state and federal courts located in New York will have exclusive jurisdiction and venue over any dispute, and you consent to that jurisdiction, to the extent permitted by law.

Transfer of the service

We may assign or transfer these Terms, your account, and the service — in whole or in part — to another person or company, including by sale of the business or its assets, without your consent and without notice. You may not transfer your account or these Terms to anyone else.

Miscellaneous

If any provision of these Terms is found unenforceable, the rest remains in effect (severability). Provisions that by their nature should survive termination — including content responsibility, disclaimers, limitation of liability, indemnification, and arbitration — survive. We are not liable for delays or failures caused by events beyond our reasonable control, including carrier outages, network filtering, acts of God, or government action (force majeure). We may assign these Terms, in whole or in part; you may not assign them without our consent. These Terms and the Privacy Policy are the entire agreement between you and us regarding the service. Our failure to enforce a right is not a waiver of it.

Contact

Questions about these Terms? Send us a message at voice92.com/contact.